At SmartSolar, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect your information.
1. Definitions
To help you better understand the terms used in this Privacy Policy, we provide the following definitions:
- Personal Information: Includes information that can be used to identify a specific individual such as name, email address, phone number, etc.
- Technical Information: Includes information related to the device and software you use to access our system, such as IP address, browser type, and operating system.
- Usage Information: Includes data about how you interact with and use our services, such as access history and other behaviors on the system.
- Service Providers: Includes third parties we partner with to provide and improve our services, such as infrastructure or customer service providers.
2. Information We Collect
We collect the following types of information from users:
- Personal Information: Name, email address, phone number, and other contact information when you register to use our services.
- Technical Information: IP address, browser type, operating system, and other information related to the device you use to access our system.
- Usage Information: Information about how you use our services, including access history and other behaviors on the system.
3. How We Use Information
The collected information is used for the following purposes:
- Providing and Improving Services: Use information to provide, maintain, and improve our services.
- Communication: Send notifications, updates, and information about services via email or other means of communication.
- Security: Protect the system and user information from security threats.
- Analysis: Analyze data to better understand user needs and behavior to improve user experience.
4. Sharing Information
We do not share your personal information with third parties except in the following cases:
- Legal Requirements: We may share information when required by government authorities under the law.
- Service Providers: We may share information with service providers to support the provision of services and improve our system, under strict confidentiality terms.
5. Personal Information Storage
Your personal information will be stored on our secure servers. We will retain this information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
6. Information Security
We apply appropriate security measures to protect your information, including data encryption and access controls.
7. Deleting Personal Information
You have the right to request the deletion of your personal information from our system. Please contact us through the provided contact information to make this request. We will process your request as soon as possible and notify you once your information has been deleted.
8. Your Rights
You have the right to access, modify, or delete your personal information at any time. Please contact us through the provided contact information to exercise these rights.
9. Changes to the Privacy Policy
We reserve the right to change this privacy policy at any time without prior notice. Changes will be updated on our website.
10. Contact
If you have any questions about this Privacy Policy, You can contact us: